Service Excellence De-Escalation

Presented by OTEC.

Customers these days often seem harder to please (and less patient!) Does your team need a refresh on the key skills needed to manage difficult situations? Come along and learn some tips to help your team keep cool for the summer season!


  • Susan Christensen, Senior Manager, Learning Consulting, OTEC
  • Date : 10 April 2023
  • Time : 11:15 am - 12:00 pm (America/Toronto)
  • Venue : Learning Lounge