Technology is Sexy but Customer Experience is King

Presented by Field Agent Canada. 

The world is moving faster than ever before and the rush to deploy the latest and greatest technologies such as AI tools can cause companies big and small to take their eyes off the most important factor in the long term success of businesses – Customer Experience. This session will give a health check on customer experience across different restaurant formats and dayparts and tips on keeping your finger on the pulse of Customer Experience on whether you have one location or hundreds. We will also explore some unique Customer Experience led technology applications that can inspire you on the road to Customer Experience excellence.


  • Jeff Doucette, General Manager, Field Agent Canada
  • Date : 09 Apr 2024
  • Time : 10:45 am - 11:30 am (America/Toronto)
  • Venue : Learning Lounge