Attendee FAQ


Why did you choose to offer an online event rather than just canceling the 2021 Show?

Now, more than ever, Restaurants Canada is responding to the need to bring the industry together as part of our #FeedingtheRecovery: rebuild, reinvent and reconnect campaign. It’s been a tough year for everyone and we must come together to support one another. Insights and best practices need to be shared, innovative and solution-based products need to be discovered and we must reconnect with each other because we are always Stronger Together.

Why are you charging me for a ticket to the RC Show?

Restaurants Canada is a not-for-profit organization and all proceeds generated from events and membership goes back into making the industry stronger. Proceeds fund activities such as government advocacy, programs, education and events. As for the RC Show, sponsorship and exhibit sales alone do not cover the cost of putting on a world-class event.

Through the RC Show, you will be connected, given the tools and insights you need to succeed, and access to brands that offer innovative products and solutions. We know these are tough times and have included complimentary access to the RC Leadership Conference (valued at $250) so that everyone can access our best-in-class experts.

Restaurants Canada members receive complimentary access to the RC Show. If you’re not a member, find out how to get started and all the benefits membership entails. Learn more

How much are tickets for RC Show ONLINE LIVE?

Visit our attendee page to view pricing for tickets and packages

What are the dates and times for RC Show 2021 ONLINE LIVE?

Sunday, February 28 to Wednesday, March 3, 2021 from 9am-5pm daily.


Where can I register?

Visit rcshow.com/tickets to start your registration.

When is the deadline for registration?

Registration is open from now until Wednesday, March 3 at 4pm. However, we suggest getting your tickets before January 31 to take advantage of early-bird ticket prices. 

When does the early-bird registration end?

Early-bird registration ends Sunday, January 31, 2021 at 11:59pm EST.

What are the dates and times for RC Show 2021 ONLINE LIVE?

Sunday, February 28 to Wednesday, March 3, 2021 from 9am-5pm daily.

Do I need to pre-register for the education sessions?

You don’t have to pre-register for the education sessions, however we recommend building your RC Show agenda and calendar prior to the start of the Show to make the most of your time.

Is the RC Leadership Conference included in my Show pass?

Yes. This year as part of Restaurants Canada’s #FeedingtheRecovery initiatives, all RC Leadership Conference speakers, insights and trends will be integrated onto the three Show stages across all four days. 

Is Breakfast With Champions included in my Show pass?

No. Breakfast With Champions is a separately ticketed, thought-leadership conference, taking place on Tuesday, March 2, 2021.  

Platform & Experience

How do I access RC Show ONLINE LIVE? Do I need a password or login information?

You will receive a unique login link to access the RC Show ONLINE LIVE platform at 9am on Sunday, February 28, 2021. If you register during the show days, you will receive your unique login link within 10 minutes of completing your registration.

Do I have to attend the entire event?

No. However, we do encourage you to plan out your RC Show 2021 ONLINE LIVE experience in advance by utilizing the RC Show Meeting & Conference Planner to book meetings in advance. Access to the RC Show Meeting & Conference Planner site will be available one week in advance to allow you to plan and schedule in your calendar meetings with exhibitors and sponsors, and the speaker sessions, conferences and events you are interested in attending. Book time in your schedule to visit the Exhibit Hall and explore the companies that are there as well as exclusive Show Offers and Innovative Products.

Where can I find the RC Show Guide?

The RC Show Guide can be found on the live show platform during the show dates under the tab ‘Show Guide’. All registered attendees will also be emailed a link to a downloadable PDF of the Show Guide.

RC Members can also find the RC Show Guide in the member portal of restaurantscanada.org.

Where can I find a list of exhibitors?

A list of exhibitors will be available on the RC Show ONLINE LIVE platform and in the RC Show Guide.

What technology do I need to attend this event?

To attend RC Show ONLINE LIVE, you will need access to the Internet, accompanied with any of the following: computer, tablet or mobile device. (We highly recommend using a computer, specifically with the Chrome browser as it is the most compatible browser for the best experience)

You do not need to download Zoom to attend the education sessions, unless you are using a tablet or mobile device.

Can I access the online events live only or on-demand as well?

Key sessions will be made available on-demand after the Show for registered attendees. RC Show 2021 programming will be live-streamed with a high definition, broadcast quality experience.

Can I get a recording after the event?

You will be able to view some of the key sessions after the Show. Your RC Show pass will give you access to on-demand content after the event.

Can I submit questions to the speakers?

Yes. During the education sessions, a chat box will be available for you to ask questions.

Can I chat with other attendees?

Yes, attendees can connect with other attendees who have opted into using the chat room.

Will my personal information appear on the platform?

The following information will be available to other attendees and exhibitors to view: Company Name, Title, First Name, Last Name

Will other attendees and exhibitors have access to my email?

No, your email address will not be shared unless you give your consent to share that information.


I am having trouble registering for the RC Show. Who can I contact for help?

Contact us at:

Email: rcshow@microspec.com
Phone: 1-888-780-9825

I’ve successfully registered for an RC Show pass but my unique login link is not working, who do I contact?

Contact NexTech AR:

Email: support@nextechar.com
Phone: 1-866-330-6655

I am having trouble accessing the RC Show platform. Who can I contact for help?

Contact NexTech AR:

Email: support@nextechar.com
Phone: 1-866-330-6655

I need help and I’m not sure who to talk to

You can reach an RC Show staff member via email at registration@restaurantscanada.org