Mon, April 10 - Wed, April 12, 2023

Enercare Centre, Toronto & VIRTUAL

Exhibitor FAQ

COVID-19 UPDATES

RC Show announces new 2022 dates - will the event be the same as usual?

RC Show 2022 will be held in-person and virtually May 9 - 11, 2022. The RC Show will continue to be a hybrid event offering world-class conferences, a dynamic trade show floor, exciting competitions and networking events in-person at the Enercare Centre in Toronto. Live in-person stage programming will also be delivered in broadcast quality on a state of the art technology platform to extend reach virtually to a global audience.

In case of cancellation due to COVID-19 will the RC Show issue a refund or convert to an online format?

The RC Show’s force majeure clause has been updated to provide exhibitors a full refund of the cost of booth space should the government deem it unsafe to move forward with a large indoor, in-person event. We will not be offering an online trade show floor as an alternative for this 2022 event. The cost of the Restaurants Canada membership fee will not be refunded. However, the conference, stage programming and competitions will be available virtually to all exhibitors and attendees. Restaurants Canada is also launching a NEW digital 365 Marketplace providing increased value to brands and the opportunity for attendees to connect and do business with the exhibitors from the 2022 RC Show all year long.

What health and safety measures have been put in place for the RC Show?

All of the federal, provincial and local health and safety guidelines will be strictly followed to ensure everyone’s safety including;

  • Hand sanitizer stations at entrances, regular intervals and in high traffic areas
  • Enercare Centre has upgraded ventilation and air filtration systems
  • As of March 1, 2022, vaccine passports will no longer be required to enter indoor settings and there are no capacity limits at venues such as the Enercare Centre
  • As of March 21, 2022, the mandatory masking requirement has been lifted (read latest Ontario government announcement for more information)
  • The government has declared that to manage COVID-19 over the long-term, public health units can deploy local and regional responses based on local context and conditions. Please check back on a regular basis for updates

Visit our Health & Safety policies page for more details.

The RC Show team is working closely with Exhibition Place and Toronto Public Health to keep the public safe during the COVID-19 pandemic. We continue to monitor this situation closely and will provide ongoing updates as needed.

Will sampling be allowed and what are the rules?

Yes, sampling is allowed.

Toronto Public Health recently updated the hand wash station requirements. Hand washing stations are required for all vendors conducting any on-site food preparation, including but not limited to: cooking, reheating, portioning, serving, and any other food preparation steps. In efforts to keep costs low for exhibitors, RC Show Management will have communal back of house food prep areas with hot/cold water sinks for hand washing. RC Show Management also has secured a supplier that can provide self-contained portable hand washing units should exhibitors wish to rent for use within their booth space. Please check the Exhibitor Resources page for all preferred and exclusive service suppliers.

Review the guidelines for displaying and serving food:

  • Use clean disposable food containers and utensils to serve food.
  • Keep cold hazardous foods on ice or serve from the cooler or refrigerated unit.
  • Provide at least for sets of wrapped, clean, back-up cooking utensils such as spoons, tongs, ladles and ice cream scoops when a two-compartment sink is not available for washing, rinsing and sanitizing utensils. Do not re-use utensils that are contaminated.
  • Protect food from contamination by covering it with a lid, plastic wrap, aluminum foil or wrap items individually. Where possible provide sneeze guards.
  • Individually pre-packaged food must be served from their original container.
  • Dispense utensils must be stored pre-wrapped or in a clean container. Cutlery must be stored with handles upright and cups must be handled from the bottom.
  • Use tongs, serving spoons, ladles and spatulas to serve food into individual sample size portions.
  • Food samples should be offered in a single portions by using individual sample size portions.
  • Guest/patrons must not be able to touch other food samples while they are taking their own samples.

Refer to Toronto Public Health site for more information.

https://www.toronto.ca/community-people/health-wellness-care/health-programs-advice/food-safety/food-safety-at-special-events/

Has Exhibition Place upgraded ventilation?

Exhibition Place is the first Canadian venue to receive the GBAC Star™ Facility Accreditation. Designed to assist venues of all sizes to develop a comprehensive system of cleaning, disinfection, and infectious disease prevention, GBAC STAR™ helps facilities better prepare for, respond to, and recover from biohazard situations like the novel coronavirus (COVID-19), keeping guests safe.

If COVID-19 restrictions are still in place and attendees are limited, will the RC Show have contingency plans in place to handle/limit attendance?

The RC Show spans 300,000 sq. ft. (Halls A, B, C). We can safely welcome up to 10,000 people on the Show floor at any given time, allowing ample space to follow any required physical distancing guidelines and exceed most capacity guidelines.

Will exhibitors be required to show proof of vaccination to participate at the RC Show?

Effective March 1, 2022, proof of vaccination will no longer be required to enter indoor settings. The government has declared that to manage COVID-19 over the long-term, public health units can deploy local and regional responses based on local context and conditions. Visit our health and safety policies page for more information on current procedures.

Registration & Booth Information

When will exhibitor registration open for the RC Show?

All exhibitors must be Restaurants Canada associate members.

We accept returning exhibitor applications at the show and offer a first right of refusal commitment until August 31st.

After this deadline date, all exhibit space is allocated according to seniority and space availability on a first come first serve basis.

How can I reserve a booth for the RC Show 2022?

You may complete the company profile form and a representative will contact you within 24-48 hours. Click here to fill out the online application.

What is included with my booth?
  • Floor space only (booth display, carpet, furnishings, electricity and lighting are NOT included)
  • 8’ Back Draping and 3’ Side Draping
  • Overhead venue lighting
  • Exhibitor Badges (based on booth size - maximum 24)
  • Material Handling to and from booth
  • Access to Dishwashing Stations - Hall A, B, C
  • Access to Food Sampling Preparation Areas
  • Listing in the printed Show Guide (must be registered before March 31, 2022)

RC Show colour scheme
General Show - Black drape, red aisle carpet

Flooring/Carpet is mandatory within your booth space and not included with booth cost. May be ordered through FREEMAN - the Official Service Contractor.

Design regulations
Review the guidelines for booth display specific to your booth configuration.
Island and Peninsula floor plan designs must be approved. Submit your floor plans by March 31, 2022 for approval.

Utilities
All costs associated with utilities are at the exhibitor’s expense and ordered through Showtech - the Exclusive Supplier at Enercare Centre.

Are there any exceptions to the booth height regulation?

Under no circumstances should you contract for the design or construction of an exhibit without prior approval from RC Show Management. Sketches must be submitted well in advance of show dates. Show Management at its sole discretion may allow exceptions.

Linear booth – 8ft
End-cap booth – 8ft
Perimeter booth – 12ft
Peninsula/Split Island booth – 16ft
Island – 16ft

How many badges do I receive for booth personnel?

6 exhibitor badges per 10x10 (to a maximum of 24 badges). Additional badges over the allotment cost $69 + HST each.
Any badges registered onsite during the event above the allotment will be charged the door price of $99 + HST each. 

How do I register badges for booth personnel?

An email will be sent to the primary contact for the booth to register each staff member using the Microspec registration platform. Exhibitor badges can be picked up on-site at the Exhibitor Registration counter during move-in.

Don't forget to set availability during badge registration for onsite meetings using the Match-Making & Meetings System - the online appointment scheduling tool.

Can I use a credit card to pay for my booth space?

Yes, click here to login to your Exhibitor Console and select My Account to ‘Pay Invoice’. Your password is a series of numbers and letters.

How can I pay/view my balance for the RC Show 2022?

Click here to login to your Exhibitor Console. Select My Account to ‘Pay Invoice’. Your password is a series of numbers and letters.

How do I log into the exhibitor console?

Click here to login to your Exhibitor Console. Your password is a series of numbers and letters.

Do I need insurance?

Yes. Review insurance requirements on the RC Show website found within Exhibitor Resources.

All exhibitors MUST obtain a Certificate of Insurance (COI) and submit a copy of their COI to Show Management.

Do I need to apply for a special occassion permit?

RC Show applies for and obtains a Special Occasion Permit for the duration of the event. We will post a copy in the Exhibitor Resources page, as well as email all exhibitors who have indicated Alcohol Sampling on their application. The original copy will be posted in our onsite Show Office - Salon 106.

What is the temporary food establishment package?

It is an application found in the Exhibitor Resources page that MUST be completed in advance by every food vendor and returned by FAX or SCAN/EMAIL to theshow@restaurantscanada.org.

For further information please contact Toronto Public Health directly.
Tel: 416-392-7600
Email: PublicHealth@toronto.ca

Sampling is key to selling my product, how can I faciliate this?

RC Show team is working with Toronto Public Health, all government guidelines and Exhibition Place to create a safe sampling program and protocols. Additionally, you can also collect leads at the Show and send samples to qualified buyers as a follow-up after the Show. We can also work with you on sponsorship opportunities in order to get samples into buyer kits that will be delivered to qualified Canadian and International buyers.

For display and serving food:

  • Use clean disposable food containers and utensils to serve food.
  • Keep cold hazardous foods on ice or serve from the cooler or refrigerated unit.
  • Provide at least four sets of wrapped, clean, back-up cooking utensils such as spoons, tongs, ladles and ice cream scoops when a two-compartment sink is not available for washing, rinsing and sanitizing utensils. Do not re-use utensils that are contaminated.
  • Protect food from contamination by covering it with a lid, plastic wrap, aluminium foil or wrap items individually. Where possible provide sneeze guards.
  • Individually pre-packaged food must be served from their original container.
  • Dispense condiments safely by providing separate containers with self-closing lids, dispensers or individual packages.
  • Disposable utensils must be stored pre-wrapped or in a clean container. Cutlery must be stored with handles upright and cups must be handled from the bottom.
  • Use tongs, serving spoons, ladles and spatulas to serve food into individual sample size portions
  • Food samples should be offered in single portions by using individual sample size portions
  • Guest/patrons must not be able to touch other food samples while they are taking their own samples

For more information, please refer to the Toronto Public Health website.

On-Site Facilities & Services

When are the move-in/out dates?

Move-In Dates:

Thursday, May 5 - 8am – 6pm
Friday, May 6 - 8am – 6pm
Saturday, May 7 - 8am – 6pm
Sunday, May 8 - 8am – 6pm - DISPLAY SET UP ONLY (no forklifts or dollies available) - Mother's Day

Move-Out Dates:
Wednesday, May 11 - 4pm – 10pm
Thursday, May 12 - 8am – 4pm

Show floor must be completely clear by Thursday, March 12 at 4pm.

You will receive an email with your allotted move-in date and time based on your booth location and size.

How do I order services for my booth?

Please check the Exhibitor Resources page for all preferred and exclusive service supplier order forms.

Do you have hand-washing kits for sale?

Yes, we sell hand-washing kits in our Show Office on-site located in Salon 106. The cost is $40.

Are there any dishwashing stations?

There are three dishwashing stations:

  1. Hall A behind the West "wall" curtain by the Food Truck'N Experience
  2. Hall B behind the North “wall” curtain
  3. Hall C behind the South "wall" by the Bar & Beverage pavilion - next to the washrooms.
Where can I order ice for the show?

You may order ice through Spectra. The order form can be found on the Exhibitor Resources page.

How do I order cooler/freezer storage?

Cooler/Freezer storage is available at a cost. You can find the order forms listed on the Exhibitor Resources page.

Is there any storage at the show?

We do not have storage at the show. However, if you need to store valuables you may do so in the Security Office located in Salon 108A.

Where do I send my shipment for the show?

There is no storage at the show. Therefore, you cannot deliver any items before May 5, 2022 at 8:00AM. Make sure you properly label each parcel being shipped.

TO: ___Company Name____
C/O: Enercare Centre,
Exhibition Place
100 Princes’ Blvd
Exhibit Halls A,B,C
SHOW SITE
EVENT: RC Show 2022
BOOTH: # _____________
NO._____ OF _____ PCS

What can I do with my leftover food items after the show?

We have arranged for the collection of leftover food for donation to be picked up at 4pm on the last day of the show.

Staff will walk the show floor to collect during tear down. Any product left in the reefer trucks after Wednesday's move-out will be collected for donation on Thursday, May 12.

Is there a coat check?

Yes, there is a coat check next to the Registration counter located in the Galleria at the Enercare Centre.

Will Wi-Fi be available?

Yes, there is complimentary Wi-Fi for all attendees and exhibitors.

Sales & Marketing

How do I become a sponsor for the RC Show?

Contact Brenda Halkiw at bhalkiw@restaurantscanada.org or 416-649-4228 to discuss à la carte or customized sponsorship packages.

How do I become a Restaurants Canada member? What are the benefits?

All exhibitors at the RC Show are associate members of Restaurants Canada. RC members receive access to exclusive benefits:

  • Company profile in the NEW RC Digital Marketplace
  • Access to RC's leading industry research reports
  • Subscription to MENU Magazine – The voice of the industry
  • Exclusive advertising rates within RC’s media properties
  • Member rates for RC events
  • Two complimentary tickets to the RC Show
  • Cost-saving programs for your business and employees

When you exhibit with Restaurants Canada, you’re supporting the successful future of the industry. To join now, visit restaurantscanada.org.

Are attendee numbers guaranteed?

RC Show can not guarantee attendance numbers ever. However, the RC Show has consistently grown attendance for the last five years. For 2022, we plan to attract attendees through a multi-pronged strategy all designed to attract quality buyers and industry professionals including:

  • World-class content, sought-after expert speakers, industry innovators and trail-blazers
  • Robust national marketing and PR campaigns
  • Dynamic competitions
  • Experiential events
  • RC Show Match-making & Meetings System enabling exhibitors and attendees to book meetings directly

Many foodservice buyers come to the RC Show, don’t miss your chance to get in front of them.

Can exhibitors see a list of buyers that have registered for the Show?

Yes, you can login to the registration site one week prior to the Show. You can view which attendees are interested in your product categories and request meetings with the current list of registered buyers, populating your agenda using the The Match-making and Meetings System (previously RC Show Meeting & Conference Planner) that allows you to pre-arrange meetings to take place at the Show.

How can I fit the cost into my reduced budget?

Participating in the RC Show is a cost-efficient way to reach an engaged and targeted audience, from across the country and around the globe, that are hungry to reconnect in person.

Since the next 6 to 12 months continue to be uncertain, is it wise to spend on promotion?

These are uncertain times, however, those who market themselves will be noticed. They will be seen as a solution provider to the industry and will remain top of mind.

I have experienced reduced trade spending and don’t think I can afford to participate.

Yes, this is a reality, but if you’re selling to the trade, you need to continue to market to the trade or be overshadowed by your competitors. The challenge will be to be creative and strategic with the budget you have. We are happy to discuss options with you.

How can I maximize a return on my Show investment?

What’s most important is how you position your company, and what content and special offers you can bring forward that will resonate with your target audiences and potential customers. These initiatives will bring visitors to your booth where you can book meetings and make sales.

Can I set up buying meetings at the show?

The Match-making and Meetings System (previously RC Show Meeting & Conference Planner) will allow you to pre-arrange meetings with registered attendees.

What are the available lead retrieval tools?

Exhibitors can rent a mini scanner or download a mobile scanner app that can be used to scan attendee badges to gather, organize and follow-up with sales leads.

How do I attract visitors to my booth?
  • We have refined the Match-making and Meetings System (previously RC Show Meeting & Conference Planner), and designed our registration process to allow attendees to identify the categories of products they are looking for and match those to the exhibitors that offer those product categories. The Show team will be sending these match-making lists to attendees in advance of the show.
  • You can generate further traffic to your booth with pre-show promotion to invite guests to your booth. During the Show, you can host demonstrations in your booth, and draw in attendees with special show offers and relevant content.

General

What are the dates, hours and location of the RC Show 2022?

The RC Show is being held at the Enercare Centre, Exhibition Place in Toronto, Ontario.

May 9, 2022 - 10:00am - 5:00pm

May 10, 2022 - 10:00am - 5:00pm

May 11, 2022 - 10:00am - 4:00pm

How do I make hotel and flight arrangements?

Special arrangements have been made to receive exclusive room rates as well as discounts on travel during the RC Show. Visit our travel and hotels page for more details.

How do I register for the Breakfast With Champions event?

You can register for Breakfast With Champions and any other RC Hospitality Week event through the badge registration site. Simply select ADD EVENTS next to the badge name and the Selections page will open up.

You can make a credit card payment for all items in your cart at that time.

Are children allowed on the show floor?

No. Absolutely no babies or children are allowed on the show floor at any time. This is a 19+ event; no exceptions.

Important - Please Review

Move-in and Move-out Access Restrictions

No one under the age of 19 is permitted on the show floor during the move-in or move-out dates, under any circumstances. During the show, no one under the age of 19 is permitted on the show floor.

Pets are not allowed. However, this does not apply to guide dogs or service animals. Any person with a disability accompanied by a guide dog or service animal will be allowed access.

The Ministry of Labour considers the expo as a construction site during the move-in/out process. It is mandatory you ensure all your staff and those you contract to move you in and out of the show wear appropriate safety shoes.

Your company must carry sufficient insurance to cover any damages, losses and injury as stated in the exhibitor’s kit and within your signed booth contract. The RC Show will not be held responsible for any damages, losses or injury under any circumstances.

LET YOUR CUSTOMERS KNOW YOU'LL BE AT RC SHOW 2022!

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