Presented by TIPS Academy.

The hospitality industry is at a crossroads—staff shortages, complacency, and a lack of structured training are impacting service quality. How do we motivate managers to lead effectively, inspire teams to find purpose, and attract a new generation that respects and values the industry? In this session, Sandrine Ramoisy, founder of TIPS Academy BC, will explore how industry-wide prerequisite training can raise service standards, uplift workplace culture, and redefine hospitality as a respected profession. A shift in mindset is needed to encourage success and clear career progression. Structured training empowers staff to be accountable, motivated, and passionate about service. By setting clear expectations, teaching foundational skills, and showing the path for growth, we can transform hospitality from a job into a career. Join this session to learn how to lead, inspire, and bring respect and excellence back to the industry.

Speaker

• Sandrine Ramoisy, Founder, TIPS Academy