Building a Lasting Relationship: The Power of Returning Customers in Growing Your Restaurant Business

Presented by Foodback.

This session will explore the importance of delivering a great Guest Experience for every guest/every visit to the longer-term health of your business. We will also share the ways to leverage real guest feedback to discover the insights into the drivers of both the great and the not-so-great experiences, allowing the restaurant leaders to adapt to ensure a high rate of returning guests.


  • Derek Greenberg, Senior Vice President – North America, Foodback
  • Kevin Wong, Data and Marketing Analyst, Compass Group
  • Date : 10 Apr 2024
  • Time : 11:00 am - 11:45 am (America/Toronto)
  • Venue : StudioEx